Qatar Airways' proprietary app for flight attendants offers real-time important flight information, customer data and service-related in
Qatar Airways, the Qatar-based airline, recently launched its app. The 15,000 flight attendants can now view important flight information, customer data and service-related information in real time.
The ability to view passenger profiles, including members of preferred clubs and oneworld members, allows flight attendants to tailor services to individual preferences. This improves the overall flight experience.
Initially, the app provides access to a wealth of information - from passenger requests for special services to preferences.
The integration of digital training materials further equips flight attendants with up-to-date knowledge, enhancing their ability to deliver exceptional service.
Future plans include expanding the app's reach to include Hamad International Airport and other overseas airports and lounges, creating a comprehensive network.
In addition to customer service quality, Qatar Airways is using digital solutions to make a positive impact on the environment.